Web Agent Guides › Web Agent Configuration Guide › Troubleshooting › Response Text not Displayed when OnAuthAccept rule and OnAuthAcceptText Response used with FCC

Response Text not Displayed when OnAuthAccept rule and OnAuthAcceptText Response used with FCC

Symptom:

When the OnAuthAccept rule is paired with an OnAcceptText response and the user is authenticated using a SiteMinder FCC, the text in the response is not displayed.

Solution:

This behavior occurs when the FCC Compatibility Mode (FCCCompatMode) parameter is set to the (default) value of no. When the value is no, user authentication takes place at the Forms Credential Collector (FCC), where the response is triggered, but the text is lost when the FCC redirects the user back to the requested resource. The Web Agent validates the user's session, but since this is not an authentication event, the OnAcceptText response is not triggered.

To change this behavior, set the value of the FCCCompatMode parameter to yes.