Troubleshooting

This section contains the following topics:

Agent Won’t Start Because LLAWP is Already Running or Log Messages not Written to the Correct Log Files

Web Server Does Not Prompt for Username or Password

Web Server Authentication Fails

Server Error 500 Appears Instead of Custom Error Page

Configured Attributes Are Not Reaching Web Application

Agent Is Sending Authorization Requests Configured to Ignore to Policy Server

Browser Is Not Submitting Cookie

Solaris/Sun Java System Web Agent Not Loading or Web Server Not Starting

Receive WriteLine Failed Error

Solaris/Sun Java System Web Agent Not Communicating with Policy Server

Apache Web Server Will Not Start/Restart when Web Agent is Enabled

Apache Reverse Proxy Server Shows a 500 Error When the URL Contains the % Character

Sun Java System Web Agent on Solaris Not Loading

iPlanet WebServer Shows Blank Page when Using Basic over SSL

Sun Java System Web Server Restarts After a Forms-based Authentication Request

Authorization Requests Fail

Web Agent Processes Client Requests Twice

Response Text not Displayed when OnAuthAccept rule and OnAuthAcceptText Response used with FCC