Installation and Upgrade Guides › Web Agent Installation Guide › Troubleshooting › Connectivity and Trusted Host Registration Issues › No Connection From Trusted Host to Policy Server
No Connection From Trusted Host to Policy Server
Symptom:
Trusted host cannot make a connection to the Policy Server.
Solution:
Do the following:
- Ensure that the EnableWebAgent parameter in the WebAgent.conf file is set to yes.
- Check for the SmHost.conf file in web_agent_home/config. The presence of this file indicates a successful registration of the trusted host.
- web_agent_home
Indicates the directory where the Web Agent is installed.
Default (Windows installations): C:\Program Files\CA\webagent
Default (UNIX installations): /opt/ca/webagent
- Ensure that the host where the Agent is installed and has been registered as a trusted host.
- Make sure the Agent Configuration Object has a DefaultAgentName specified. Also, ensure that the minimum required parameters are configured for your particular web server.
- Ensure that the Policy Server is running.