No Connection From Trusted Host to Policy Server

Symptom:

Trusted host cannot make a connection to the Policy Server.

Solution:

Do the following:

Ensure that the EnableWebAgent parameter in the WebAgent.conf file is set to yes.
Check for the SmHost.conf file in web_agent_home/config. The presence of this file indicates a successful registration of the trusted host.
- web_agent_home
  Indicates the directory where the Web Agent is installed.
  
  Default (Windows installations): C:\Program Files\CA\webagent
  
  Default (UNIX installations): /opt/ca/webagent
Ensure that the host where the Agent is installed and has been registered as a trusted host.
Make sure the Agent Configuration Object has a DefaultAgentName specified. Also, ensure that the minimum required parameters are configured for your particular web server.
Ensure that the Policy Server is running.