Policy Server Guides › Policy Server Configuration Guide › Troubleshooting SSL Authentication Schemes › SSL Troubleshooting › There Was No Prompt for a Certificate

There Was No Prompt for a Certificate

If you were not prompted for a certificate, verify that SSL is configured appropriately. If the Web Agent is installed, disable the Web Agent. The first step is to verify a simple SSL connection.

To determine whether you are able to establish an SSL connection

1. Disable the SiteMinder Web Agent protecting the realm for which you want to use an authentication scheme over SSL.

   Note: For information about disabling a Web Agent, see the Web Agent Configuration Guide.

2. Using your browser, go to one of the following URLs (using a browser with a certificate):
   • https://web_server_name:port (Netscape Web Servers)
   • https://web_server_name:port/<SSL Virtual Directory> (IIS Web Servers)
   • https://web_server_name:port (Apache Web Servers)

   If this SSL connection is configured to require certificates, you will be prompted to select a certificate.