Installation and Upgrade Guides › Web Agent Installation Guide › Troubleshooting › General Installation Issues › Web Agent Not Shown in Add/Remove Programs Control Panel

Web Agent Not Shown in Add/Remove Programs Control Panel

Symptom:

I cannot uninstall the Web Agent from the Add/Remove Programs list control panel because the SiteMinder Web Agent is not listed.

Solution:

Remove the Agent as follows:

1. Open the registry editor.
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SiteMinder\WebAgent
3. Highlight the entire UninstallString entry and copy it.
4. Open a DOS window and paste the UninstallString into the window at a DOS prompt.
5. Press ENTER.

   The Agent is uninstalled.