Policy Server Guides › Policy Server Administration Guide › Scaling Your SiteMinder Environment › How to Determine When to Add Web Agents › Maximum Available Sockets for a Web Agent › Increase the Request Timeout

Increase the Request Timeout

If the amount of time allocated for the request expires, the request is removed from the queue, and the user must re-attempt to access the resource. To avoid this situation when a Web Agent is experiencing a heavy load, the request timeout setting should be set to a greater amount of time. This value is defined in the Host Configuration Object which resides on the Policy Server. The default value is 60 seconds (60000 milliseconds).