Troubleshooting

If an error occurs, consider the following possibilities to troubleshoot the error:

Verify that the valid SMSESSION cookie and FOREIGN SESSION cookie are set at the user and are passed to the SPS.
If you enabled the SessionLinker using the webagent.conf file, verify that the web agent is enabled.
Verify that the SessionLinker ACO syntax is correct.
If agent tracing is enabled in the SessionLinker ACO, verify the logs and trace messages in the agent logs and trace.
Verify that the SPS loaded the SessionLinker plug-in binary properly. Check the agents.log file for log messages. If there are any errors, check if any dependent libraries exist for the SessionLinker plug-in library on the SPS.
If a request is rejected, verify that the session identifiers on CA SiteMinder Policy Server (SMSESSION) and application web server (FOREIGN SESSION) are linked are the same user.