Solve Host Registration Problems

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Solve Host Registration Problems

The following table provides information about troubleshooting common SiteMinder Agent host registration problems.

Possible Cause	Solution
The JVM has not been patched for unlimited cryptography with the Java Cryptography Extension (JCE) package.	Check for messages that indicate that the host could not be registered or with cluster failed messages. Patch the JVM for unlimited cryptography with the Java Cryptography Extension (JCE) package.
Host configuration object has not been configured or Policy Server is not running.	Check for any messages that indicate the host could not be registered. Add a host configuration object and run smreghost tool separately from the installation procedure. To run this tool, see the SiteMinder Web Agent Installation Guide.
Trusted Host Name exists in the Policy Server.	Check for any messages that indicate the host could not be registered. Configure with another trusted host name or delete the already existing one.

Possible Cause

Solution

The JVM has not been patched for unlimited cryptography with the Java Cryptography Extension (JCE) package.

Check for messages that indicate that the host could not be registered or with cluster failed messages. Patch the JVM for unlimited cryptography with the Java Cryptography Extension (JCE) package.

Host configuration object has not been configured or Policy Server is not running.

Check for any messages that indicate the host could not be registered.

Add a host configuration object and run smreghost tool separately from the installation procedure. To run this tool, see the SiteMinder Web Agent Installation Guide.

Trusted Host Name exists in the Policy Server.

Check for any messages that indicate the host could not be registered.

Configure with another trusted host name or delete the already existing one.

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