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Solve Installation Problems

The following table provides information about troubleshooting common SiteMinder Agent installation problems.

Symptom

Possible Cause

Confirm

Resolve problem

Execute permission denied when trying to run installation program on UNIX platforms.

Incorrect command line execution.

Enter this command in directory where installation program is stored:

%> ls -l

Check permissions for the installation directory; owner has -rw-rw-rw

Run
sh ./[install]
or run chmod to add execution privileges for the user running the installation.

Message during install that the installer could not register a host

The host configuration parameters are not set correctly.

Check the settings in the Host Configuration Object in the Policy Server user interface.

Correct any configuration problems. See Trusted Host Configuration.

Message during install that WebLogic home is corrupted.

Selected Oracle home directory instead of WebLogic home directory.

The WebLogic home directory is a subdirectory under the Oracle home.

Use the GUI installation program to navigate to the correct WebLogic home directory.


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