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SharePoint Agent Cannot Access DLP-protected Document (169890)

Symptom:

Unable to access the DLP-protected document because the DLP application cannot retrieve the content identifier from the SharePoint Agent.

Solution:

When you use the SharePoint Agent with the DLP integration, follow these steps:

  1. Navigate to the catalina.properties file in the directory SharePoint_agent_install_dir\Tomcat\conf
  2. Uncomment the following line in the catalina.properties file:
    org.apache.tomcat.util.http.ServerCookie.
    ALLOW_HTTP_SEPARATORS_IN_V0=true
    
  3. Save the file.