Agent for SharePoint Guide › Features to Set Up Following Basic Installation and Configuration of the Agent for SharePoint › Office Client Integration › How to Configure WebDAV to Accomodate Microsoft Hot Fixes 2563214 and 2647954

How to Configure WebDAV to Accomodate Microsoft Hot Fixes 2563214 and 2647954

The following hot fixes from Microsoft affect the behavior of the Agent for SharePoint:

• KB2563214
• KB2647954

These hotfixes return Web browser error messages with code 500 to users who try opening Microsoft Office documents.

As a work-around, modify the server.conf file on any servers running the Agent for SharePoint that have any of the previous hot fixes installed.

Follow these steps:

1. Modify the server.conf file on the server running your Agent for SharePoint.

Modify the server.conf File

Adding new directives to the server.conf file on each Agent for SharePoint eliminates the error messages that the Microsoft hot fixes cause.

Follow these steps:

1. Log on to the server hosting your Agent for SharePoint.
2. Open the following file with a text editor:

   Agent-for-SharePoint_Home/secure-proxy/proxy-engine/conf/server.conf
   

   Agent-for-SharePoint_Home

   Indicates the directory where the CA SiteMinder Agent for SharePoint is installed.

   Default: (Windows) [32-bit] C:\Program Files\CA\Agent-for-SharePoint

   Default: (Windows) [64-bit] C:\CA\Agent-for-SharePoint
   Default: (UNIX/Linux) /opt/CA/Agent-for-SharePoint

3. Search the file for the following tag:

   <SharePoint>
   

4. Do one of the following tasks:
   • If the tag in Step 3 is already in the file, remove any comment marks in the section to accommodate the hotfixes. Go to Step 5.
   • If the tag does not exist in the file, then go to Step 5.
5. Add the following section:

   <SharePoint>
   	  allowedClientMethods=”PROPFIND,OPTIONS”
   	  allowedUserAgents=”WebDAV”
   </SharePoint>
   

6. Save the file and close the text editor.

   The server.conf file is modified to accommodate the Microsoft hot fixes.

7. Repeat Steps 1 through 6 on all servers running the Agent for SharePoint.