Previous Topic: Users Challenged Again when Accessing Office Document on SharePoint

Next Topic: Unexpected Error Screen Appears After Clicking the SiteMinder Management Tab

Troubleshooting the SiteMinder Agent for SharePoint › CA Technologies SiteMinder Agent for SharePoint is already installed

CA Technologies SiteMinder Agent for SharePoint is already installed

Symptom:

When I try to install the SiteMinder Agent for SharePoint, the wizard exits with the following error message:

CA Technologies SiteMinder Agent for SharePoint is already installed.

Solution:

This happens because the installation program detects that the same version of the SiteMinder Agent for SharePoint was previously installed on the computer. The installation program does not currently support re installing the same version of the Agent for SharePoint.

As a workaround, do the following:

  1. Remove the SiteMinder Agent for SharePoint.
  2. Install the same version of the SiteMinder Agent for SharePoint.