Web Services Security Guides › CA SiteMinder® Web Services Security Agent Guide for iPlanet Web Servers › Troubleshooting

Troubleshooting

This section contains the following topics:

Incorrect Error Code Returned Returned on XML-DCC Authentication Failure

Web Server Starts but Web Agent Not Enabled

smget Error Message When Web Server Starts

Reconfigured Web Agent Won't Operate

Oracle iPlanet Web Server Fails at Runtime

Incorrect Error Code Returned Returned on XML-DCC Authentication Failure

Valid on Oracle Directory Enterprise Edition (formerly Oracle iPlanet Directory Server Enterprise Edition)

Symptom:

Authentication against the XML Document Credential Collector authentication scheme fails, but the web server returns a 500 Internal Server Error instead of a 403 Forbidden error.

Solution:

Perform the following steps:

Open the obj.conf file on your web server.
Locate the following line:
```
AuthTrans fn="SiteMinderAgent"
```
Add UseOutputStreamSize="0"to the end of the previous line, as shown in the following example:
```
AuthTrans fn="SiteMinderAgent" UseOutputStreamSize="0"
```
Save the file, and then restart the web server.

Web Server Starts but Web Agent Not Enabled

Symptom:

The Web Agent is not enabled even though the web server has started.

Solution:

Open the WebAgent.conf file, and then set the EnableWebAgent parameter to yes.

smget Error Message When Web Server Starts

Valid on Oracle iPlanet web servers

Symptom:

When starting the Web Server, you see the message:

shmget failed. You may be trying to make a cache that is too large.

Solution:

Make the recommended adjustments to the shared memory segments.

More information:

How to Tune the Solaris 10 Resource Controls

Reconfigured Web Agent Won't Operate

Valid on Oracle iPlanet web servers

Symptom:

Web Agent configuration changes are not in the obj.conf file. The Web Agent cannot operate.

Solution:

The Oracle iPlanet Administration console was used to make server modifications before the changes the Agent configuration program made to the obj.conf were applied. Reconfigure the Web Agent.

More information:

Apply CA SiteMinder® Changes to Oracle iPlanet Configuration Files with Oracle iPlanet Administration Server Console for SunOne 6.1 Servers

Oracle iPlanet Web Server Fails at Runtime

Symptom:

Oracle iPlanet web server is failing at run time.

Solution:

Set the value of the StackSize setting (in the magnus.conf file of the Oracle iPlanet server) to 256 KB. The magnus.conf file is located in:

Oracle_iPlanet_home/web_server_instance/config