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Defects Fixed in 12.51

This section contains the following topics:

Web Agent returns a 500 Error (152352)

A 403 Error at a Specific URL [153975]

Agent for SharePoint 2010 Does Not Honor the TraceFileSize ACO Parameter [154214]

When the Cookie Provider Was Enabled, the OnReject-Redirect Response Was Not Triggered [154278]

Need Apache-based web agent to support "restart" option (CQ155242)

When Usiing NTLM Authentication, the Agent Set the Client IP to the IP of the Load Balancer [155778]

Agent Using an SDK Script to Update ACO Agentname Parameter Lost Its Configuration [155790]

Double Session Cookie [155893]

SNMP Trap Not Getting Generated When Using Hostname [156834]

IHS Agent on AIX Failed in a Reverse Search of the DNS [156848]

32-bit Agent Configuration Wizard Was Unable to Detect 32-bit ASF Apache [157236]

SOAP Fault Response Not Returned on Unsuccessful Authentication [157653]

X-FRAME-OPTIONS Header at Website Level Did Not Display [158163]

ISAPI6WebAgent.dll Not Unloading Properly (CQ158451)

Global Idle Timeout Related Failure (CQ160868)

Installation Wizard fails to Create Agent Configuration File (161826)

Remote User Variable Not Populated in Integrated Mode (CQ162179)

Kerberos Error Handling Issue [162775]

Environment Script for Web Agent Generates Double Colons in the Environment Variables [163166]

64-bit Web Agent Installer Fails [163221]

Switching from Persistent Realm to Anonymous Realm After Timeout Produced 500 Error (CQ163659)

IIS 7.x Application Pool Crash with R12 SP3 CR11 Agent on Windows 2008 [164089]

Agent Installation Failure on 64-bit Agent [164149]

The FWS Was Not Honoring the IdleTimeout for Pre-existing and Expired SMSESSION [165857]

Setting JRE in PATH Varaiable to Uninstall Agent (178969)

Web Agent returns a 500 Error (152352)

Symptom:

If a firewall is between a web agent and a Policy Server, the web agent sometimes returns a 500 error, instead of the requested resource.

Solution:

  1. Log in to the web agent host system.
  2. Create the following environment variable:
    SM_ENABLE_TCP_KEEPALIVE
    
  3. Enable the variable with the following value:
    1
    

More information:

Enable KeepAlives When Agents and Policy Servers are Separated a Firewall

A 403 Error at a Specific URL [153975]

Symptom:

Whenever a resource protected under an anonymous authentication scheme is accessed, the html GET operation goes into a loop. This error occurs in cr6 and later.

Solution:

This problem has been fixed.

Star issue 20782764;1

Agent for SharePoint 2010 Does Not Honor the TraceFileSize ACO Parameter [154214]

Symptom:

Agent for SharePoint 2010 does not honor the TraceFileSize ACO parameter. The primary reason for this issue was with the agent framework code flow for multiple thread mode.

Solution:

This issue has been fixed in Secure Proxy Server r12.5. The same code is carried over to SM r12.51.

Star issue 20690455;1

When the Cookie Provider Was Enabled, the OnReject-Redirect Response Was Not Triggered [154278]

Symptom:

The root cause of the this error was that the current web-agent code was not handling authorization responses properly

Solution:

This is no longer a problem.

Star issue 20835443

Need Apache-based web agent to support "restart" option (CQ155242)

Symptom:

An enhancement request to support a restart option on the Apache-based servers was received.

Solution:

This issue is fixed.

STAR Issue # 20919250:01

When Usiing NTLM Authentication, the Agent Set the Client IP to the IP of the Load Balancer [155778]

Symptom:

With the NTLM Authentication scheme, the client IP address was set to the IP address of the Load Balancer.

Solution:

This issue has been resolved. The agent sets the client IP address correctly.

Start issue 20924807;1, 20709714;1

Agent Using an SDK Script to Update ACO Agentname Parameter Lost Its Configuration [155790]

Symptom:

Agent configuration properties were deleted before saving the updates, The updates were not immediately to the Policy Server.

Solution:

Instead of deleting the agent configuration properties, the agent updates the agent configuration properties.

Star issue 20932855

Double Session Cookie [155893]

Symptom:

Two sets of the Decoded CSISESSION cookie and the Processed CSISESSION cookie appeared in the WA trace log. This situation occurred when the same prefix was used for ssozonename and ssotrustedzone.

Solution:

This problem has been corrected.

Star issue 20947178-1

SNMP Trap Not Getting Generated When Using Hostname [156834]

Symptom:

When modifying the snmptrap.conf file using the hostname instead of an IP address, the SNMP traps are not generated in the /tmp/var/messages file.

Solution:

The snmp trap messages appear when hostname or ipaddress are specified in the snmptrap.conf file.

Star issue 20832997-01

IHS Agent on AIX Failed in a Reverse Search of the DNS [156848]

Symptom:

The DNS Reverse lookup did not work because a data structure was not setup correctly.

Solution:

This problem has been fixed.

Star issue 20812109-1

32-bit Agent Configuration Wizard Was Unable to Detect 32-bit ASF Apache [157236]

Symptom:

The 32-bit CA SiteMinder® R12.5 agent was unable to detect the 32-bit ASF Apache 2.2.22 on a 64-bit Windows 2008 R2 system. The configuration wizard returned fatal errors when fetching the web server list.

Solution:

This problem has been fixed.

Star issue 20960444-02

SOAP Fault Response Not Returned on Unsuccessful Authentication [157653]

Symptom:

Apache was serving as a reverse proxy. Web services were deployed on the application server (tomcat). If an authentication and authorization failure occcurred, the SOA agent did not return a SOAP fault message. Instead, the SOA agent returned a “500 Internal Server Error” message.

Solution:

This issue has been corrected.

Star issue 20931085-1

X-FRAME-OPTIONS Header at Website Level Did Not Display [158163]

Symptom:

X-FRAME-OPTIONS header at the website level unable to be shown on login.fcc on Windows 2003.

Solution:

The issue has been corrected.

Star issue 21012929-1

ISAPI6WebAgent.dll Not Unloading Properly (CQ158451)

Valid on Windows 2008 R2

Symptom:

The ISAPI6WebAgent.dll was not unloading properly.

Solution:

This issue is fixed.

STAR Issue # 20985107:01

Global Idle Timeout Related Failure (CQ160868)

Valid on RedHat

Symptom:

Any Idle timeouts using global override caused a looping redirect to an NTC credential collector.

Solution:

This issue is fixed.

STAR Issue # 21025754:01

Installation Wizard fails to Create Agent Configuration File (161826)

Valid on Red Hat Apache

Symptom:

The Web Agent installation wizard does not create the following file for HTTP Basic over SSL authentication:

WebAgent.conf

Solution:

This issue is fixed.

STAR issue: 21075584–2

Remote User Variable Not Populated in Integrated Mode (CQ162179)

Valid for Windows 2008 R2

Symptom:

The Remote User variable was not populated when my web application ran in integrated mode.

Solution:

This issue is fixed.

STAR Issue # 20950215:01

Kerberos Error Handling Issue [162775]

Symptom:

During Kerberos authentication, an error message appeared as “Unknown Error 0”.

Solution:

This issue has been resolved.

Star issue 21010896-1

Environment Script for Web Agent Generates Double Colons in the Environment Variables [163166]

Symptom:

The agent environment script modifies the environment variables with double colons instead of a single colon.

Solution:

The issue has been fixed.

Star issue 21171441-1

64-bit Web Agent Installer Fails [163221]

Symptom:

During the installation, the 64-bit Web Agent installer failed with 32-bit library error on Linux. The installation executable was ca-wa-12.5-linux-x86-64.bin.

Solution:

The Installer is running fine now and able to install the application without any issues.

Star issue 21171642-1

Switching from Persistent Realm to Anonymous Realm After Timeout Produced 500 Error (CQ163659)

Symptom:

Users received a 500 error in their browsers during the following situation:

Solution:

This issue is fixed.

STAR Issue # 21181053:01

IIS 7.x Application Pool Crash with R12 SP3 CR11 Agent on Windows 2008 [164089]

Symptom:

During the IIS ‘warm-up module’ on an IIS web server, the agent failed. The failure occurred when the application pool started.


Solution:

This issue has been resolved.

Star issue 21174697-01

Agent Installation Failure on 64-bit Agent [164149]

Symptom:

On installation, the 64-bit agent installer fails with a 32-bit library error. The installer used is ca-wa-12.5-linux-x86-64.bin to install.

Solution:

This problem has been fixed.

Star issue 21171642-1

The FWS Was Not Honoring the IdleTimeout for Pre-existing and Expired SMSESSION [165857]

Symptom:

The FWS was ignoring the IdleTimeout for pre-existing and expired SiteMinder sessions.

Solution:

The issues has been resolved

Start issues 21016914;01+21151512;01

Setting JRE in PATH Varaiable to Uninstall Agent (178969)

Symptom:

The documentation states that JRE must be set in PATH variable before you uninstall the CA SiteMinder® Agent.

Solution:

This is no longer an issue. The Web Agent Installation Guide for IIS has been updated.

STAR Issue: 21552390-01