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Non-english Input Characters Contain Junk Characters

Valid on UNIX/Linux

Symptom:

Some non‑English input characters are not displayed correctly in the console window.

Solution:

Verify the terminal settings of your console window. Confirm that the console does not clear high (eight) bit of input characters. Execute the following command:

stty -istrip

Java Error Messages When Uninstalling

Symptom:

When I attempt to uninstall the Policy Server, Web Agent, SDK, or the documentation, the uninstallation program stops and issues one of the following error messages:

• “Could not find a valid Java virtual machine to load. You need to reinstall a supported Java virtual machine.”
• "No Java virtual machine could be found from your PATH environment variable. You must install a VM prior to running this program."

Solution:

Make sure the JRE is in the PATH variable.

Set the JRE in the PATH Variable on Windows

To set the JRE in the PATH variable

1. Go to the Control Panel.
2. Double-click System.
3. In the Environment Variables dialog, add the location of the JRE to the Path system variable.

Set the JRE in the PATH Variable on Solaris

To set the JRE in the PATH variable

Run the following commands:

1. PATH=$PATH:<JRE>/bin

   JRE

   Specifies the location of your JRE.

2. export PATH

Adobe Acrobat Reader Won’t Install

Valid on Windows

Symptom:

When I try to install Adobe Acrobat, the installation program hangs.

Solution:

If the Acrobat Reader installation program hangs while the Policy Server service is running, stop it using the Policy Server Management Console’s Status tab. After stopping the service, the installation program should start.

Important! If you are accessing this graphical user interface on Windows Server 2008, open the shortcut with Administrator permissions. Use Administrator permissions even if you are logged in to the system as an Administrator. For more information, see the release notes for your CA SiteMinder® component.

Problem With Using Active Directory as a User Store

Symptom:

When I use Active Directory as a user store, the Policy Server issues error messages that it cannot connect to this store.

Solution:

When creating an Active Directory-based user store, make sure you specify a fully qualified host name (for example, host.domain.com) in the Administrative UI and do not use the machine's IP Address. Moreover, make sure you can ping host.domain.com and domain.com from the machine where the Policy Server is installed since Active Directory sends referrals to the Policy Server that are identified by the fully qualified host name. If the fully qualified host names are invalid and unreachable, the Policy Server issues error messages.

AE failed to load library 'smjavaapi’. System error

Valid on Windows and UNIX Systems

Symptom:

During Authorization, I receive the "AE failed to load library 'smjavaapi'. System error: The specified module could not be found." error message.

Solution:

Set the PATH variable to <SiteMinder_installation>\config\JVMOptions.txt for Windows or the LD_LIBRARY_PATH to <SiteMinder_installation>/config/JVMOptions.txt for UNIX systems.