Implementation Guide › Diagnose Implementation Issues › Policy Server/Policy Store Connection Issues

Policy Server/Policy Store Connection Issues

Various problems are associated with connecting a Policy Server with a properly configured policy store. These problems can range from an incorrectly configured policy store to network and database connections.

Use the following flowchart to diagnose problems:

Consider the following:

• Using a packet sniffer on the Policy Server host system lets you record error messages that the policy store sends to the Policy Server. If a connection request contains an error message stating that the connection was refused, the database or directory server functioning as the policy store is preventing the connection.
• Reviewing the Policy Server logs lets you identify information about the connections the Policy Server is attempting to make. Common reasons the connections fail include:
  • The Policy Server is using invalid administrator credentials to access the policy store.
  • The administrator account that the Policy Server is using does not have read access.

  Note: Policy Server logs are located in siteminder_home/log.

  siteminder_home

  Specifies the Policy Server installation location.