Policy Server Guides › Policy Server Administration Guide › User Session and Account Management › Enable and Disable Users

Enable and Disable Users

SiteMinder begins a user session after a user logs in and is authenticated. SiteMinder stores user attributes in its user session cache. When you disable a user, the Agent flushes the session cache, removing user identification and session information.

When the user attempts to access additional resources in the current session, the Web Agent no longer has the user’s data in its cache. The Agent contacts the Policy Server and attempts to re-authenticate the user. The Policy Server determines that this user is disabled in the user directory and rejects the Agent’s request to authenticate, which ends the session.

Follow these steps:

1. Log into the Administrative UI.
2. Click Administration, Users, Manage User Accounts.

   The Manage User Accounts pane opens.

3. Select the user directory connection for the directory that contains the user you want to enable or disable.
4. Click the Search icon.

   The Policy Server displays the Directory Users pane.

5. Enter search criteria in the Users/Groups group box and click GO to execute a search for the user you want to enable or disable. The search criteria is determined by the type of user directory you selected. You can enter the search criteria as either an attribute and a value, or as an expression. You can click Reset to clear the search criteria.

   The Policy Server displays search results in the Users/Groups group box.

6. Select a single user from the list of results.

   The Change user's state group box contains a button. This button is labeled Enable for a disabled user, or Disable for an enabled user.

7. Click Enable/Disable.

   The Policy Server disables or enables the selected user by changing a value in the user’s profile.