Installation and Upgrade Guides › Web Agent Installation Guide for Apache-based servers › Uninstall a Web Agent › Uninstall a Web Agent from a Windows Operating Environment

Uninstall a Web Agent from a Windows Operating Environment

Before you un–install the CA SiteMinder® Web Agent from a Windows operating environment, consider making backup copies of your registry settings and Web Agent configuration settings.

Be aware of the following:

• All Web Agents for all installed web servers will be uninstalled.
• The Password Services and Forms directories, (pw_default, jpw_default, samples_default) will be removed. However, the non-default copies of these directories (pw, jpw, samples) are not removed because these directories may contain customized files.

Follow these steps:

1. Stop the web server.
2. Remove the configuration settings for the agents on your server with one of the following procedures:
   • To un-configure the agent with the wizard, go to Step 3.
   • To un-configure the agent with the console‑based program, go to Step 6.
3. Click Start, All Programs, CA, CA SiteMinder®.

   A shortcut to the Web Agent Configuration wizard appears.

4. Right-click the shortcut, and then select Run as administrator.

   Important! If you are running this wizard on Windows Server 2008, run the executable file with administrator permissions. Use these permissions even if you are logged in to the system as an administrator. For more information, see the release notes for your CA SiteMinder® component.

   The Web Agent Configuration wizard starts.

5. Clear the check boxes from the agent instances configured on your web server, and complete the wizard.
6. Open a Command Prompt window with root privileges.
7. Navigate to the ca-wa-config.exe file, and then run it with the following switch:

   -i console
   

8. Un‑configure the agent instances configured on your web server. Wait for the configuration program to finish, then go to Step 9.
9. Choose one of the following procedures:
   • To remove the Web Agent using the wizard, go to Step 10.
   • To remove the Web Agent using the console-based program, go to Step 15.
10. Click Start, Control Panel, Programs and Features.

    A list of installed programs appears.

11. Click CA CA SiteMinder® Web Agent version_number.
12. Click Uninstall/Change.

    The uninstallation wizard appears.

13. Review the information in the Uninstall CA SiteMinder® Web Agent dialog, then click Uninstall.

    The wizard removes the web agent.

14. Wait for the wizard to finish, then go to Step 17.
15. Open a command-line window.
16. Navigate to the following directory.

    web_agent_home
    

    web_agent_home

    Indicates the directory where the CA SiteMinder® Agent is installed on your web server.

    Default (Windows 32-bit installations of CA SiteMinder® IIS Web Agents only): C:\Program Files\CA\webagent

    Default (Windows 64-bit installations [CA SiteMinder® Web Agents for IIS only]): C:\Program Files\CA\webagent\win64

    Default (Windows 32-bit applications operating on 64-bit systems [Wow64 with CA SiteMinder® Web Agents for IIS only]): C:\Program Files (x86)\webagent\win32

17. Run the following command:

    ca-wa-uninstall.cmd -i console
    

18. Wait for the un–installation program to finish, then go to Step 19.
19. Start the web server.

Important! Delete the ZeroG registry file from the following location after uninstalling the Web Agent: C:\Program Files\ZeroG Registry\com.zerog.registry.xml