Policy Server Guides › Policy Server Administration Guide › Monitoring CA SiteMinder® Using SNMP › Troubleshooting the SiteMinder SNMP Module

Troubleshooting the SiteMinder SNMP Module

This section provides some advice and describes some tools that CA SiteMinder® provides to help you isolate the point of failure if you have trouble establishing a management connection to, or receiving SNMP traps from CA SiteMinder®.

SNMP Traps Not Received After Event

Symptom:

I am not receiving SNMP traps when events that should have generated them occur.

Solution:

1. Check network connectivity between the NMS and monitored Policy Server.
2. Check that the CA SiteMinder® SNMP subagent and SNMP master agent are running on the Policy Server.
3. Enable trap logging by setting the NETE_SNMPLOG_ENABLED system environment variable.

   CA SiteMinder® generates the following log files in sminstalldir/log:

   Windows:

   SmServAuth_snmptrap.log
   SmServAz_snmptrap.log
   SmServAcct_snmptrap.log
   SmServAdm_snmptrap.log
   

   UNIX:

   smservauth_snmptrap.log
   smservaz_snmptrap.log
   smservacct_snmptrap.log
   smservadm_snmptrap.log
   

Important! The log files generated can grow very rapidly. You should disable trap logging and delete the file as soon as you have resolved your trap receipt issues.