This section contains the following topics:
Reason:
Unable to resolve the agent name from an IP address
Action:
Check the agent configuration and ensure that each HOST address served by the web server has a corresponding AgentName mapped to it or that DefaultAgentName is set properly.
Reason:
Illegal Characters exist in a URL or characters defined in the BadUrlChars parameter have been detected in a URL.
Action:
Do one of the following:
Reason:
An SSLCRED cookie contains a status of error.
Action:
Investigate the Web Agent acting as the secure credential collector (SCC) and verify its configuration.
Typically, this error occurs only when the SCC agent cannot acquire credentials from its environment. This indicates a possible configuration error.
Reason:
A FORMCRED cookie contains a status of error.
Action:
Investigate the Web Agent acting as the forms credential collector (FCC) and verify its configuration.
Typically, this error occurs only when the FCC agent cannot acquire credentials from its environment. This indicates a possible configuration error.
Reason:
An NTLM Protected Resource was not found in the resource cache as expected.
Action:
Investigate the Windows authentication scheme setup to verify the configuration.
Reason:
An ASCII encoding error exists. This is an internal Web Agent error.
Action:
Investigate the web server and Web Agent to diagnose possible service instability.
Contact Customer Support with the Web Agent log and configuration files available for review.
Reason:
SSL Authentication failed. This error indicates a bad certificate or that the user is not authenticated.
Action:
Try a different certificate or investigate the SSL authentication scheme configuration for possible issues.
Reason:
Bad or Missing SSL credentials.
Action:
Try a different certificate or username and password pair. Investigate the SSL authentication scheme configuration for possible issues.
Reason:
Access Denied. This error indicates a general failure that resulted in blocked access.
Action:
Investigate the Web Agent and Policy Server logs to determine the root cause of the failure.
Reason:
Credential Collector Error.This indicates that a general failure in Forms or SSL-based advanced authentication resulted in blocked access.
Action:
Do the following:
Reason:
Encryption Error. This indicates an internal Web Agent error.
Action:
Do the following:
Reason:
Agent Configuration Error. One or more errors occurred during startup preventing valid configuration of the Web Agent.
Action:
Do the following:
Reason:
Could not Log the user out.
Action:
Check the following files for more information:
Reason:
CA SiteMinder® accounting server answered SM_AGENTAPI_NO to auditing request.
Action:
Check the following files for more information:
Reason:
Unable to resolve the FQ host name.
Action:
Check the Web Agent logs to determine the host name that the Agent is trying to resolve. If the host name is correct, check the DNS settings of the web server on which the agent runs.
Reason:
Invalid redirect target found.
Action:
Examine the log file of the Web Agent which is reporting this message to locate the URL being processed (usually an FCC or other advanced authentication URL) and determine if the value of the TARGET CGI parameter appears valid.
Reason:
Unable to read the 'SERVER_NAME' HTTP variable.
Action:
Check that the web browser and web server are HTTP 1.0-compliant.
Reason:
Unable to read the 'URL' HTTP variable.
Action:
Check that the web browser and web server are HTTP 1.0-compliant.
Reason:
Unable to read the 'method' HTTP variable.
Action:
Check that the web browser and web server are HTTP 1.0-compliant.
Reason:
Unable to read the 'host' HTTP variable.
Action:
Check that the web browser and web server are HTTP 1.0-compliant.
Reason:
Unable to read the 'URI' HTTP variable.
Action:
Check that the web browser and web server are HTTP 1.0-compliant.
Reason:
The URL is too long.
Action:
Increase setting of the MaxUrlSize parameter; the default setting is 4096 bytes.
Reason:
Unable to reach CA SiteMinder® accounting server or an unexpected Policy Server error occurred.
Action:
Do the following:
Reason:
Unable to reach CA SiteMinder® authentication server or an unexpected Policy Server error occurred.
Action:
Do the following:
Reason:
Unable to reach CA SiteMinder® authorization server or an unexpected Policy Server error occurred.
Action:
Do the following:
Reason:
The Password Services Redirect URL is not available.
Action:
Check that you have configured the redirection URL for password services.
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