Policy Server Guides › Policy Server Administration Guide › Monitoring SiteMinder Using SNMP › Troubleshooting the SiteMinder SNMP Module

Troubleshooting the SiteMinder SNMP Module

This section provides some advice and describes some tools that SiteMinder provides to help you isolate the point of failure if you have trouble establishing a management connection to, or receiving SNMP traps from SiteMinder.

SNMP Traps Not Received After Event

Symptom:

I am not receiving SNMP traps when events that should have generated them occur.

Solution:

1. Check network connectivity between the NMS and monitored Policy Server.
2. Check that the SiteMinder SNMP subagent and SNMP master agent are running on the Policy Server.
3. Enable trap logging by setting the NETE_SNMPLOG_ENABLED system environment variable.

   SiteMinder generates the following log files in sminstalldir/log:

   Windows:

   SmServAuth_snmptrap.log
   SmServAz_snmptrap.log
   SmServAcct_snmptrap.log
   SmServAdm_snmptrap.log
   

   UNIX:

   smservauth_snmptrap.log
   smservaz_snmptrap.log
   smservacct_snmptrap.log
   smservadm_snmptrap.log
   

Important! The log files generated can grow very rapidly. You should disable trap logging and delete the file as soon as you have resolved your trap receipt issues.