View Service Information

To view details about a service select a service in the Services tab and click the Information tab in the Component Detail pane.

The Information tab displays the following service information:

Note: Depending on your user group privileges, you may not be able to edit all properties in this tab.

Service Name

Displays the name of the service at the top of the tab.

General Information

Displays a list of the following basic service information:

Health: Displays the service health state.
Quality Impact: Displays the impact of infrastructure alerts on service quality.
Risk: Displays the risk of infrastructure alerts on service quality.
Family: Indicates the CI class family that the alert is associated with.
Operational Mode: Displays the current operational mode, either Production or Maintenance.
Priority: Displays the service priority value.
Location: Displays the service location.
Description: Displays the service description. Click Set to enter a new description.

Service Level Agreements

Displays the SLA associated with the service with information such as name, status, and description.

Maintenance Schedules

Displays maintenance schedules associated with the service. From this table, you can edit an existing maintenance schedule.

Connectors

Displays the connectors managing the service CIs.