Managing, Viewing, and Responding to Alerts › View Alerts, Alert Details, and Extended Information › View All Services Impacted by an Alert

View All Services Impacted by an Alert

One configuration item may support more than one service, and therefore alert conditions affecting that CI may impact multiple services. CA SOI lets you see all services impacted by an alert and shows an impact value based on how critical that CI is to each service.

Follow these steps:

1. Expand the tree on the Services tab in the Navigation pane (if necessary) and select the service with alerts that you want to view. You can also select the Services object to display all alerts.

   The alerts display in the Contents pane on the Alerts tab.

   Note: You can sort alerts by clicking the column headings on the Alerts tab.

2. Click the alert whose services you want to see.

   The Alert Details tab opens by default in the Component Detail pane.

   Note: You can also open the alert details as a separate window by right-clicking the alert and selecting Alert Detail from the shortcut menu. You can modify many of the properties displayed on the Alert Details tab.

3. Click the Service Impact tab in the Component Detail pane.

   The Service Impact tab displays a list of services this alert impacts, the extent of the impact on each service, and the current health of the service. Other details are also shown such as annotations, update history, and escalation history. Click the plus sign (+) icon in these sections to view a history of actions performed on the alert.