Introducing CA Service Operations Insight › Components › SA Manager

SA Manager

The SA Manager (also called SAM Application Server) is the primary management component in CA SOI. The SA Manager monitors the health and availability of managed resources and services. The SA Manager also processes events from connected applications and performs service impact and risk analysis. The SA Manager also does the following to integrate data:

• Updates the Persistent Store with USM data
• Updates the SA Store with analysis results and state changes

The SA Manager provides the following functionality for alert conditions:

• Automatic notification by email to indicate that an infrastructure or service alert has been created
• Automatic time-based escalation of alerts according to policy that, for example, notifies technicians or runs a command
• Creation of trouble tickets in CA Service Desk, BMC Remedy, or a custom help desk application with a relationship between the alert and its associated ticket

Note: For more information about alert escalation, see Viewing and Responding to Alerts.