Operations Console Basics › Contents Pane

Contents Pane

The Contents pane in the upper right of the Operations Console displays information about the services selected in the Navigation pane.

Note: Some tabs are not available based on selections in the Navigation pane.

When you select Services, the Contents pane displays the following tabs that contain information about services:

Alerts

Shows alerts for the service or CI selected in the Navigation pane. Select an alert to display details about it in the Component Detail section.

Note: Your administrator may have configured your view to be a subset of available alerts based on your role in the organization.

List

Displays resource name, health, quality impact, risk, granularity level, class, family, and IP address for resources that are direct children of the object selected on the Navigation pane. Use the Filter field in this tab to filter the displayed child CIs and services based on specified text. Double-click any object in this tab to open it in the Services tab.

Note: Quality impact and risk only apply to services.

Services

Displays service name, SLA status, health, quality impact, risk, priority, granularity level, operational mode, and management tier for subservices of the selected service, or for all services if you select the top-level Services item on the Services tab. Use the Filter field in this tab to filter the displayed services or subservices based on specified text. Double-click any object in this tab to open it in the Services tab.

Consider the following:

• The Tier column is hidden by default. Add this column if you have multiple CA SOI tiers. The column displays a value of Remote for services that come from remote CA SOI tiers. Any service with a value of Remote cannot be modified in the local Operations Console.
• The total number of services column (designated by a summation sign) is not shown by default. You can show this column by changing your Preferences for the Services Tab, Service Table Columns.

Topology

Displays a diagram that shows the relationships among the resources and subservices of the service selected in the Navigation pane.

Note: For information about topology, see Navigate the Topology View.

Customers

Displays a list of all the customers that are associated with the service selected in the Navigation pane. This tab includes information about the customer name, customer identity, customer metrics, priority, and description.

Information

Shows details such as SLAs, maintenance schedules, role-based security for user groups, and the connector status for the selected service or CI. You can set service or CI properties such as Operational Mode, Priority, Location, maintenance schedules, and access privileges from the Information tab.

CMDB View

Displays the CA Service Desk interface in the context of CA CMDB CIs or services in CA SOI. The CMDB View tab only appears when a CA Service Desk/CA CMDB connector is present in any status on the SA Manager, and it is only selectable when you select an object from CA CMDB in the Operations Console. When you select a CA CMDB object and click the CMDB View tab, the CA Service Desk Log In page appears. Enter CA Service Desk user credentials to open the CA Service Desk interface that displays CI details, and click Visualizer to open the CMDB Visualizer, which displays the selected object and objects that relate to it.

Note: For more information about using and interpreting the CMDB Visualizer, see the CA CMDB documentation.

When you select Alert Queues, the Contents pane displays the Alerts tab, which shows the alerts that belong to the alert queue selected in the Navigation pane.