Managing, Viewing, and Responding to Alerts › View Alerts, Alert Details, and Extended Information › How to View Alert Queues › Review Alert Queue Security Information › Alert Queues and Security

Alert Queues and Security

Your CA SOI administrator assigns you to user groups. The administrator sets user group access to specific CA SOI features, services, alert queues, customers, and so on. Consider the following items when viewing alert queues:

• You can see all non service-impacting alerts and they can show in your alert queues. Because non service-impacting alerts are not associated with a service, they cannot be restricted with access privileges.
• You can see alert queues only to which you have access privileges.
• You can see alerts in alert queues only on the services to which you have access privileges.
• You can edit alert queues for which you have access privileges. Only administrators can edit the Default queue.
• You can only delete alert queues that you created.