alert
An alert is a message on the Operations Console that reports a fault condition that is associated with a resource or service.
alert queue
Alert queues are user-defined alert groups. CA SOI auto-assigns alerts to a particular alert queue based on user-defined policy, which can include alert content and associated CIs.
availability
Availability is an abstracted measure of service uptime and downtime that is based on the health of the service.
configuration item (CI)
A configuration item (CI) is a managed resource such as a printer, software application, or database. Configuration items support services. A synonym for a configuration item is a resource.
Connector
A connector is software that provides the interface for the data exchange between the CA Catalyst infrastructure and a domain manager.
correlation
Correlation is the act of comparing CIs to determine equivalencies—whether the CIs represent the same underlying entity.
domain manager
A domain manager is a management application that provides information to CA Catalyst and CA SOI using a connector.
FIPS 140-2 (Federal Information Processing Standard)
FIPS 140-2 (Federal Information Processing Standard) describes US Federal government requirements that IT products should meet for sensitive but unclassified use.
health
Health is a reflection of the worst state that of either Quality or Risk. Health provides a high-level summary of the service health according to those metrics.
infrastructure alert
A domain manager reports an infrastructure alert, which is a fault condition on a CI in CA SOI.
JNLP
Java Network Launch Protocol
quality
Quality indicates the level of excellence that consumers of an IT service experience, whether the consumers are customers, end users, or other IT services. The levels of quality are Operational, Slightly Degraded, Moderately Degraded, Severely Degraded, Down, and Unknown. The highest propagated impact of an associated quality alert determines the service quality value.
resource
A resource is a managed resource such as a printer, software application, or database. Resources support services. A synonym for a resource is a configuration item (CI).
risk
Risk indicates the likelihood of delivering the quality of service that is required to support the overall business objectives. The highest propagated impact of an associated risk alert determines the service risk value.
root cause alert
A root cause alert is an alert that CA SOI determines after analyzing the alerts associated with a service which is based on one of the following criteria:
SA Manager
The SA Manager (also called SAM Application Server) is the primary management component in CA SOI. The SA Manager monitors the health and availability of managed resources and services. The SA Manager also processes events from connected applications and performs service impact and risk analysis.
service
A service typically consists of several CIs, which are grouped to represent entities like web server farms or clusters. Services can also contain subservices, which are subordinate service models. Service models typically represent high-level abstract entities like a web-based retail transaction service, an application server service, or a source control service. You can define any service type with CA SOI as long as one of the integrated domain managers monitors the service components.
service alert
A service alert is an alert condition that CA SOI generates based on analysis of a modeled service that it is monitoring.
service model
A service model is a definition of a service or other entity in your enterprise. It is a logical grouping of resources, associations, dependencies, and policies.
service-level agreement
A service-level agreement (SLA) is a contract that specifies the service expectations of internal or external customers. An example is the downtime that is acceptable for various resources.
severity
Severity indicates the condition of a CI as reported from the domain manager to CA SOI through alerts.
UI Server
The User Interface Server (UI Server) is the server that hosts the user interface applications.
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