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Configuring and Using Diagnostic Tools › Using the Status Bar for Diagnosis › Verify the Connection Status of Components

Verify the Connection Status of Components

You can verify that the connection status of each installed component using the Connection Status dialog. The Connection Status dialog also displays a connection log and an Open Consolidated Error Log button. This log button opens the consolidated log file in a web browser. The Connection icon displays a green icon to indicate that all components have a connected status. The icon displays a red icon to indicate that one or more components have lost connection.

Follow these steps:

  1. Select Start, Programs, CA, Service Operations Insight, CA Service Operations Insight User Interface.

    An authentication dialog opens.

  2. Enter the Administrator user credentials that you specified during the installation, and click OK.

    The CA SOI Dashboard opens.

  3. Click Console.

    The Operations Console opens.

  4. Click the Connection icon Connection button at the bottom right of the Console.

    The Connection Status dialog opens and displays the connection status of each installed component.

  5. Review the information.

Note: If you want to view the message, click the Messages icon Messages button. The Messages dialog also displays the message date, time, and sender information.