Troubleshooting › Connectors Troubleshooting › No Connector Data in the Operations Console

No Connector Data in the Operations Console

Symptom:

My connector is ONLINE, but I do not see any corresponding data in the Operations Console.

Solution:

Because data is retrieved and sent through multiple checkpoints, it is necessary to trace it from the domain manager to connector to CA SOI. However, there are a few simple diagnostics that you can try before getting into the details:

• If you believe the connector published alerts, check the Alert Queues tab in the Operations Console. CIs do not have to be modeled into a service before their corresponding alerts populate the default alert queue.
• CIs that have not been modeled into a service, or imported as part of a service, do not appear in the Operations Console. From the Modeler, use the Browse By, Data Source option to see if there are any CIs that are imported from your connector.
• To determine if any data is associated with your connector in the database, use the CA SOI toolbox.
• If no data is associated with your connector in the database, it is necessary to trace the data.