Symptom:
When I shut down or remove a connector, CA SOI changes the status of tickets to Closed or another status.
Solution:
In the Help Desk Configuration dialog (Operations Console menu: Tools, Help Desk Configuration), you set the option "Auto change trouble ticket status when alert is cleared." When you shut down or remove the connector, CA SOI changes to the status you specified for all cleared alerts or Closed, by default. You cannot undo this operation.
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