Working with Customers › How to Create and Manage Customers › View Customer and Sub-Customer Details

View Customer and Sub-Customer Details

You can view information about customers and sub-customers, including list of sub-customers, associated services, and associated service alerts.

Follow these steps:

1. Open the Operations Console and click the Customers tab in the Navigation pane.

   A list of all customers displays. The columns to the right of the customer name display the number of alerts of each severity for the customer and the total number of alerts for the customer. These alerts are the alerts that are impacting the services that are assigned to the customer.

   If a customer is associated with a service and an alert is generated that impacts that service, the alert also impacts the associated customer. An alert can impact multiple customers for the following reasons:

   • Because multiple customers are associated with a single service.
   • Because an alert impacts multiple services and each service has an associated customer.
2. View the customer tree icon color for any customer to see the overall customer health. Of all the services that are assigned to the customer, the service with the worst health represents the customer health. The customer tree icon color, therefore, shows the color that is based on that service's health.
3. Select a customer (or sub-customer) in the Customers tree and do any of the following tasks:
   • Click the Alerts tab to view all the alerts (from the services that are assigned to the selected customer) for the customer. This tab includes information about alert severity, category, summary, count of impacted customers, and so on.

     Note: You can also display the number of impacted customers by adding the # Impacted Customers column.

     When you remove or add a service to a customer, the associated alert list is changed accordingly.

     Note: The alert list for the parent customer shows the aggregate of all alerts from all of its child customers.

   • Click the Services tab in the Contents pane to view a list of all services that are associated with the customer. This tab includes information about the service name, health, risk, granularity, and so on.
   • Click the List tab in the Contents pane to view a list of sub-customers. This tab includes information about the all the sub-customers available under the selected parent customer. The tab displays the customer name, ID, priority, impact (or customer health), quality, risk, and description.

     Note: Of all the services that are assigned to the customer, the service with the worst health represents the customer health. Similarly, the service with the worst quality represents the customer quality, and the service with the maximum risk represents the customer risk.

   • Click the Information tab in the Contents pane to view general information about customers. This tab includes general information about the customer: name, ID, and priority. This tab also includes current metric information: health, quality impact, risk, and priority. The Security pane shows the user groups that have access to the customer.
   • Click the Customer Impact tab to view the customer impact level. This tab is available to user groups with access privileges only.
4. Review the information. For the Services and Alerts tabs, you can use the additional tabs in the Component Detail pane to get detailed information.