Service models are the basis of all administrative and management functions in CA SOI. Managing your enterprise from the perspective of business services moves management away from domain-specific management to consolidated, holistic, and practical views of all IT resources. To accomplish this comprehensive business service management, first gain an accurate picture of your enterprise and what resources make up discrete business services.
This section describes the information you must collect to model accurate, end-to-end business services using the Service Modeler.
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