Service Modeling Examples and Scenarios › Service Modeling Example 1 - Finance Service › Finance Service Resources

Finance Service Resources

The finance department resources must remain available so that the company maintains an accurate record of financial activity. Resources that affect the finance department include the following:

• A finance server hosts critical finance applications
• Database servers and databases maintain financial records
• A subnetwork under which the finance resources run

The following domain managers manage these resources:

• CA NSM and CA Spectrum manage the finance server.
• CA Insight DPM manages the finance database.
• CA Spectrum and CA eHealth manage the finance subnetwork.
• CA Application Performance Management manages the finance applications.

All important finance resources are currently managed, but no domain manager provides a consolidated view of all resources affecting the finance department infrastructure. Therefore, the domain managers cannot accurately represent service status and the root cause of problems affecting the service. A service model in CA SOI can leverage the intelligence of these domain managers to accomplish what a single domain manager cannot.