The Service Modeling Best Practices Guide contains information about planning, building, and managing service models in CA SOI. This guide introduces the key service concepts and provides detailed procedures, processes, examples, and scenarios about service modeling. The guide also includes details about creating policies that automatically create and maintain services and relationships between source and target CIs according to specified criteria. Additionally, you can find information about how to create, monitor, and manage service-level agreements.
This section contains the following topics:
Local Documentation and Online Bookshelf
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