System Requirements › Software Support

Software Support

Integrations and CA SOI features are supported with the following versions of CA Technologies and third-party products:

• Tomcat 6.36
• The CA SOI Messaging Bus uses ActiveMQ 5.4.3.
• View the current information about supported connectors by reviewing the connectors page on CA Support. You can also see the Connector Guide that is distributed with each connector. For general connector information, see the CA SOI Connector Guide.

Google Earth Integration

CA SOI supports Google Earth 6.2 and 7.0. For information about configuring the Google Earth integration, see the Implementation Guide.

Cluster High Availability Integration

CA SOI supports a high availability implementation on Microsoft Cluster Server 2003 and Microsoft Cluster Server 2008 and Microsoft Cluster Server 2008 Release 2.

When you install the SA Manager on a cluster node, some of the SA Manager data files are moved to a shared disk. The files do not require a large amount of space on the disk. The shared disk must meet the following requirements:

• The shared disk is defined in the cluster group that is selected for the CA SOI failover.
• The shared disk cannot be the QUORUM disk.
• The shared disk must be an MBR partitioned disk with a 32-bit ID value. GPT partitioned disks are not supported.

Note: For more information about implementing CA SOI in a Microsoft Cluster Server environment, see the Implementation Guide.

Help Desk Integration

CA SOI requires the following software for help desk integrations:

• CA Process Automation r3.1, r4.0, or r4.1

  All help desk integrations except for CA Service Desk require CA Process Automation.

• CA SOI supports the following help desk integrations:
  • BMC Remedy AR System 6.3, 7.0.x, 7.1, 7.6, or 8.0 with ITIL or non-ITIL based HelpDesk

    Note: Integration with BMC Remedy requires CA Process Automation r3.1, r4.0, or r4.1 which includes the CA Process Automation Remedy connector, which is available on CA Support. For more information about enabling the integration, see the Implementation Guide.

    CA Process Automation r4.0 and r4.1 integrations with BMC Remedy is supported using either of the following configurations:

    CA Process Automation Player

    Provides the CA Process Automation product with predefined workflows.

    Full CA Process Automation product

    Provides full product functionality, including the ability to define custom workflows. A full product license is required to integrate with CA Process Automation for escalation action workflows.

  • CA Service Desk r12.0 to r12.7

    Note: The Service Desk Web Services component must be installed for all versions for the CA Service Desk integration to work. If you have upgraded to r12.5 from a previous release, clear the CA Service Desk browser cache. For more information, see the Implementation Guide.

  • HP Service Manager 9.30 or 9.32. For more information, see the Implementation Guide.
  • ServiceNow Calgary Release. For more information, see the Implementation Guide.

Reporting Integration

CA SOI requires the following software for reporting integration:

• CA Business Intelligence r3.2 SP5 or r3.3 SP1.

  Important! CA Technologies will discontinue support for CA Business Intelligence r3.2 in July 2014. We recommend that you upgrade to r3.3 SP1 to take advantage of the latest features and support. For more information about upgrading CA Business Intelligence, see the Implementation Guide.

  Consider the following items:

  • If your environment uses CA Business Intelligence 3.2 SP3 or lower, you are using Tomcat 5. We recommend that you upgrade to at least CA Business Intelligence 3.2 SP5, which supports Tomcat 6 and higher. Apache no longer supports Tomcat 5.
  • If you want to customize your CA Business Intelligence installation to use SQLServer 2012, then install CA Business Intelligence r3.3 SP1.

Root Cause Analysis

A CA SOI administrator can set the Root Cause Analysis Setting, which determines the root cause analysis source that CA SOI uses. You can set the root cause analysis to be performed by CA SOI, a domain manager (such as Spectrum IM), or a combination of both. For the domain manager or the combination root cause analysis settings, CA SOI relies on a connector to provide the root cause analysis information.

For connector support of this feature, see the product-specific Connector Guide that is provided with the connector.

For more information about working with the Root Cause Analysis Setting, see the Event and Alert Management Best Practices Guide.