This release of CA SOI enables support for mixed-mode low granularity services. Including granular child CIs no longer changes the low granularity of the service model for excluded child CIs. You can now include the parent CIs and specific child CIs (if you do not want to include all child CIs) in the service. In this case, any alerts that are directly associated with the included child CIs are aggregated to those CIs, and alerts that are associated with the non-modeled child CIs are aggregated to the corresponding parent CIs. For example, you include a computer system CI and its child CPU CI in your service model. If any CPU-related alert comes in, it is associated directly to the CPU CI. Any other alert that is not directly associated with the CPU gets attached to the parent computer system CI.
Note: For more information, see the Service Modeling Best Practices Guide.
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