Enhancements in CA SOI r3.2 › Alert Management Enhancements

Alert Management Enhancements

This release of CA SOI supports the following alert management enhancements:

• Displays a new alert queue icon on the Alert Queues tab. The new icon represents the color that is associated with the highest severity (of alerts) in a queue. For example, if there are two critical alerts, five major alerts, and zero down alert in a queue, the queue icon reflects the color that is associated with the critical severity. The reason is that the critical severity is the highest severity in this case.
• Provides the pseudo alert properties (for example, # Impacted Services, # Impacted Customers, and Non-Service Impacting Alert) for use in escalation policies criteria, alert queues criteria, and filter attributes list.
• Displays all the queues that are related to the selected alert in the Alert Queues section on the Alert Details tab. This section also includes additional details about the queue.

Note: For more information about alert management enhancements, see the Event and Alert Management Best Practices Guide.