Known Issues in CA SOI r3.2 › Reporting Known Issues › Stack Overflow Error Message in BusinessObjects InfoView

Stack Overflow Error Message in BusinessObjects InfoView

If you have left BusinessObjects InfoView open for 24 hours, when you click a folder name, the “Stack overflow at line:0" error message is displayed. This error occurs when the user session in BusinessObjects InfoView has expired. To resolve this error, reopen the browser and log in again to BusinessObjects InfoView.

Alternatively, you can also increase the default time-out for user session in InfoView.

Follow these steps:

1. Navigate to the web.xml file of Infoview:

   .\Tomcat\webapps\businessobjects\enterprise115\desktoplaunch\WEB-INF

2. In web.xml, change the parameter value from:

   <!—By default the value is set to true. -->
   <context-param>
   

   <param-name>logontoken.enabled</param-name>
   <param-value>true</param-value>
   

   </context-param>
   

   to

   <!—Change the value to false. -->
   <context-param>
   

   <param-name>logontoken.enabled</param-name>
   <param-value>false</param-value>
   

   </context-param>
   

3. In web.xml, also change the parameter value from:

   <session-config>
   

   <session-timeout>2</session-timeout>    
   

   </session-config>
   

   to (for 48 hours)

   <session-config>
   

   <session-timeout>2880</session-timeout>    
   

   </session-config>
   

Note: After changing, restart all the servers in Central Configuration Manager.