Integrating with Other Help Desk Products › How to Work with Configured Help Desk Integrations › View an Alert by the Ticket ID

View an Alert by the Ticket ID

After ticket creation, you can reference the CA SOI alert that is associated with the ticket using the Ticket ID number.

Follow these steps:

1. Note the identifier for the ticket in the help desk product.

   The following values correspond to the Ticket ID in CA SOI:

   • CA Service Desk: Ticket number
   • BMC Remedy and HP Service Manager: Incident or Case ID
2. Enter the identifier in the Filter field in the Alerts tab of the Operations Console Contents pane.

   The alert whose Ticket ID value matches the entered value displays. If the alert does not display, it may have already been cleared.