Uninstallation › How to Perform a CA SOI Uninstallation › Uninstall CA Event Integration › Clean up Windows User Information

Clean up Windows User Information

When you uninstall CA Event Integration on Windows, the following directories and registry entry that are related to the operating system user created with the product (ca_eis_user by default) may persist:

• C:\Documents and Settings\username (Windows 2003)
• C:\Users\username (Windows 2008)
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileLists\S-1-5-21-...

  Note: The full name of the registry entry varies.

If you uninstall CA Event Integration and you do not plan to reinstall, remove these persistent files.

Follow these steps:

1. Delete the C:\Documents and Settings\username (Windows 2003) or C:\Users\username (Windows 2008) directory if it still exists.
2. Run the delprof.exe utility that is provided with Windows to delete all other materials, including the registry entry that is associated with the user profile (and other inactive user profiles).

   If you do not have this utility, you can download the utility from the Microsoft website.