Previous Topic: Start the CA Process Automation ConsoleNext Topic: Configure the CA SOI CA Process Automation Connection

Integrating with ServiceNow › How to Configure a ServiceNow Integration › How to Configure ServiceNow Integration Components › Configure Processes for ServiceNow Integration

Configure Processes for ServiceNow Integration

Configure the processes by which CA Process Automation communicates with CA SOI and ServiceNow. The configuration requires the CA Help Desk Integration.xml file and CA_PAM_3.1_ServiceNow_Connector_Operators.xml (in case of PAM 3.1) or CA_PAM_4.x_ServiceNow_Connector_Operators (in case of PAM 4.x) files with the CA SOI installation media.

To configure the process for CA Process Automation Version 3.1 follow these steps:

  1. Click CA Process Automation Client at the upper right of the CA Process Automation Console.

    A JNLP application starts and the Process Automation Client displays.

  2. Click the Configuration Browser tab.
  3. Expand Default Environment in the Browser pane and double-click Orchestrator.

    The Folders pane displays on the left and an empty Environment pane displays on the right.

  4. Right-click the root folder in the Folders pane and select Import.
  5. Locate the CA Help Desk Integration.xml file that is provided on the installation image at Disk1\Integrations\ITPAM-ServiceNow\ITPAM_Server_Files
  6. Select Set imported version as current to make the object current and click OK.

    The processes are imported and the ServiceNow folder displays in the Folders pane.

  7. Complete Steps 4-6 to import the CA_PAM_x.x_ServiceNow_Connector_Operators.xml file, which is on the provided on the installation image at Disk1\Integrations\ITPAM-ServiceNow\ITPAM_Server_Files

    The ServiceNow folder displays in the Folders pane under Custom Operators.

  8. Upload the ServiceNow descriptor jar (com.ca.servicenow.jar), which is provided on the installation image at Disk1\Integrations\ITPAM-ServiceNow\ITPAM_Server_Files, to CA Process Automation. For more information about uploading the descriptor jar, see the ServiceNow Connector Operators Guide.
  9. Select the ServiceNow folder.

    The imported integration processes display in the Default Environment pane.

  10. Double-click the CreateTicket process and click Edit User Preferences at the bottom-left of the screen.
  11. Select all options except for Default to the horizontal line orientation on the Configuration, select the Palette Properties, enter 12, and click OK.
  12. Verify that the process displays as follows:

    Configure Processes for ServiceNow

To configure the process for CA Process Automation Version 4.x follow these steps:

  1. Start CA Process Automation and select Library.
  2. Right-click the root library folder (/) and select Import.
  3. Locate the CA_PAM_x.x_ServiceNow_Connector_Operators.xml file in the folder where you extracted the CA Process Automation ServiceNow operators content, select the file, and click Open.
  4. (Optional) Select Set imported version as a current to make this version of the operator the current version.
  5. (Optional) Select Make imported Custom Operators/Sensors available to make the Operators available for the CA Process Automation processes.
  6. Click OK.
  7. Complete Steps 2-6 to import the CA Help Desk Integration.xml file that is provided s on the product package.
  8. Upload the ServiceNow descriptor jar to CA Process Automation. For more information about uploading the descriptor jar, see the ServiceNow Connector Operators Guide.
  9. Select the ServiceNow folder.
  10. Double-click the CreateTicket process.
  11. Verify that the process displays as follows:

    Process