Integrating with ServiceNow › How to Configure a ServiceNow Integration › Using the SerivceNow Integration › View an Alert by the Incident Identifier

View an Alert by the Incident Identifier

After the ServiceNow incident is created, reference the CA SOI alert that is associated with the incident.

Follow these steps:

1. Note the ticket number value for the incident in ServiceNow.

   This identifier value corresponds to the Ticket ID in CA SOI.

2. Enter the incident ticket number value in Filter in the Alerts of the Operations Console Contents pane.

   Note: If the alert does not display, the alert is already cleared.