Working with Escalation Policy › How to Create Escalation Policy › Create Escalation Actions › Create a Ticket Action › View a Help Desk Ticket

View a Help Desk Ticket

After an alert is associated with a help desk ticket, you can link to the help desk application to review ticket details. Any valid help desk user can view a ticket.

Follow these steps:

1. Click the alert whose ticket you want to view.

   Details about the alert appear on the Alert Details tab in the Component Detail pane.

2. Click the ticket number in the Ticket ID field.

   If the field is empty, no ticket exists associated with the alert.

   A dialog for the user name and password opens.

3. Enter the requested information, and click OK.

   The help desk application starts and displays details about the ticket.

Note: You can configure the help desk to go directly to the ticket detail without prompting for a user name and password first. For more information, see the Implementation Guide.