Alert Management Administration › Set CI User Attributes

Set CI User Attributes

You can set up to five user attributes for configuration items (CIs) either from the Operations Console or in the CA SOI connector policies. You can then use these attributes as criteria for escalation, alert queue, and filter policies.

You can use the CI user attributes only in escalation, queue or filter policy criteria with alerts on managed CIs or unmanaged alerts that are associated with a real CI that is part of a low granularity service. These attributes are not available for unmanaged alerts on unmanaged CIs.

Operations Console

On the Operations Console, you view and set the CI user attributes in the Information tab of the Component Detail pane by expanding the new "User Defined Attributes" section.

The new attributes are of type String with a maximum length of 256 characters.

Connector Policy

In connector policy files, you set the CI attributes using attribute names "CIuserAttributeX", where X represents a number from 1-5. For example, "CIuserAttribute1" populates what is shown as "CI User Attribute (1)" in the Operations Console.

Example

In the < Format > section of an event class in a policy file, add the following text to set "CIuserAttribute5" to "This is a Spectrum item":

<Field output="CIuserAttribute5"

format="This is a Spectrum item" input="" />

Some connector policies write (publish) a specific attribute list. Other connector policies use a wildcard to publish all attributes that are set in the policy. If an explicit list is used, add the new attribute to the properties list in the < Write > section of the event class:

<Field type="publishcache"

properties="ClassName,...,CIuserAttribute5" />

You can set the Universal connector user attributes in the input XML:

<property tag="CIuserAttribute1"

value="secondary cluster node" />

You can use the new CI user attributes as runtime tokens in alert escalation actions. The right-click menu in the Escalation Action Editor now includes the following attributes with labels:

$[CI User Attribute X]

The labels for the alert user attributes are now changed to "$[Alert User Attribute X].