The following publications, provided on the installation media and the CA SOI online bookshelf, provide complete information about CA SOI:
Provides information about administering and maintaining the product after installation.
Provides general information about connectors, the CA Catalyst infrastructure, and writing custom connectors.
Provides information about installing and implementing the product.
Provides information about performing tasks in CA SOI user interfaces.
Provides information about known issues and information that is discovered after the guides were finalized. A CA SOI release may not have a Readme.
Provides information about operating system support, system requirements, database requirements, web browser support, and international support.
Provides procedures and best practices for modeling services including the following methods: service imports, service discovery, and manual service modeling.
Provides information and procedures to diagnose and resolve problems with CA SOI.
Provides information for nonadministrative users about using the product, such as responding to alerts and viewing reports.
Provides information about the CA SOI web services for interacting with resources such as CIs, services, alerts, relationships, and escalation policy.
The following publications provide information about the CA Catalyst infrastructure:
Provides information about a specific CA Catalyst connector, including prerequisites, installation, configuration, data mapping, and known issues. The documentation for each CA Catalyst connector is included with its downloadable package.
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