Alert Management Administration › Hide Alerts in Maintenance Mode

Hide Alerts in Maintenance Mode

As an administrator, you can configure a setting to determine if alerts on services in maintenance mode are hidden. CA SOI does not automatically place CIs for a service in maintenance mode because the CIs may belong to another service that is not in maintenance mode. Consequentially, operators could receive alerts for a service that is in maintenance mode. The operators then mistakenly open tickets against the alerts.

CA SOI hides the alerts based on the following rules:

• If a service has subservices that are not in maintenance mode and you select the parent service in the Services tab:
  • The Alerts tab does not show the subservice alerts when viewing in the context of the parent service in the Topology view.
  • The Alerts tab does not display alerts for any of subservices under this parent’s context because the parent is in maintenance mode.
• If the parent service is not in maintenance, but the subservice is in maintenance:
  • The Alerts tab of the selected parent service hides any alerts that are for CIs only belonging to the subservice.
  • The Services root node does not hide any alerts for CIs in maintenance mode if the CIs are not part of other subservices that are not in maintenance.

Consider the following items:

• This feature acts as a visual filter only. Alerts are not deleted and do not impact features such as propagation policy.
• Maintenance mode affects alerts displayed in the Alerts tab only in conjunction with the services selected in the Services tab. No other views are affected (for example, alert queues).

The topics that follow show how to change the setting and example situations to show how alerts display in different service maintenance mode situations.

With service-specific escalation policy, the escalation policy continues to work as before even if alerts do not show for a particular service. The Alert Escalation Policy Editor provides more options for maintenance mode. For more information about the Alert Escalation Policy Editor, see the Administration Guide.

If you want to exclude specific CIs in a subservice from escalation policies, put the subservice into maintenance mode also and clear the Alerts for CIs in maintenance mode option in the Alert Escalation Policy Editor.