Working with Alert Queues › How to Create and Manage Alert Queues › Launch the New Alert Queue Wizard › Define Queue Criteria

Define Queue Criteria

The Define Queue Criteria page lets you name your new alert queue and define the criteria that CA SOI uses to filter the alerts and automatically add them to the queue. The filter criteria are based on alert attributes, and you can build criteria with Boolean expressions to create advanced filter expressions.

Follow these steps:

1. Enter a queue name and an optional description.
2. (Optional) Set the queue priority, which determines the order in which escalation policies are applied if multiple queues contain the same alert. One is the lowest priority, and ten is the highest; the default is five.
3. Define the alert queue criteria in the Queue Criteria panel:

   Note: The topic that follows provides attribute information.

   1. Select an alert attribute on which to filter, a comparison type, and a comparison value for the attribute, and click Add.

      Note: To use regular expressions, select Matches regex from the Comparison Type drop-down list. Click Test Regex to open the Regex Tester and test the regular expression against a string. Regular expressions are not available for all attributes.

      You can define criteria based on the alert properties and the correlatable USM properties of the associated CI. The attribute expression appears in the lower pane.

   2. (Optional) Add more attribute criteria and create advanced logic using the logic buttons on the right of the dialog.

      For more information about creating advanced attribute criteria, click the Hints link above the expression pane.

   3. Click Next.

      The Assign Escalation Policies page opens.