Working with Escalation Policy › How to Create Escalation Policy › Create Escalation Actions › Add Exception Criteria

Add Exception Criteria

You can define rule-based assignment of properties during the ticket or announcement creation. The rules include alert and CI attributes, and if the rules are met, then the specified properties are used during the ticket creation.

Follow these steps:

1. Click Add Exception Criteria.

   Current exceptions appear in separate tabs that are sorted by the exception name. The default name for a new exception is Exception.

2. Change the default Exception name.
3. Select an attribute and comparison type.

   Note: To use regular expressions, select Matches regex from the Comparison Type drop-down list. Click Test Regex to open the Regex Tester and test the regular expression against a string. Regular expressions are not available for all attributes.

4. Enter (or select if a drop-down list appears) an attribute value.
5. Click Add.

   The attribute expression appears in the lower pane.

6. (Optional) Add more attribute criteria and create advanced logic using the logic buttons on the right-hand side of the dialog.

   Note: For more information about creating advanced attribute criteria, click the Hints link above the expression pane. For more information about the attributes, see Exception Criteria Attributes.

   The Properties for Exception pane lets you specify the properties that are used if the exception criteria are met.

7. You can perform the following actions:
   • Click Copy to add the default set properties defined in the Ticket Properties tab to the list.
   • Click Add to add a property.
   • Select an existing property and click Edit .
   • Select an existing property and click Delete .
   • Click Print to print the Properties for Exception list.
   • Click Export to export the Properties for Exception list to a data file for a spreadsheet.

After you create the exception, its tab is accessible from the main Escalation Action Editor dialog for the action and from a link on its name in the Summary tab.