Using the Universal Connector › Universal Connector

Universal Connector

CA SOI provides a Universal connector in the IFW that can retrieve services, CIs, and events from various CA Technologies and third-party products. The Universal connector provides command line and web services programming interfaces that third-party products can use to publish new services, CIs, and events to the web service, which is polled periodically for these events. These events are normalized to the USM format and made available to the SA Manager.

The Universal connector is appropriate for Level 1 integrations with CA SOI provided any of the following conditions are met:

• The domain manager has a script interface that calls the Universal connector command-line interface to create CIs and alerts in CA SOI.
• The domain manager has a programming interface that the Universal connector web services interface can use to create CIs and alerts in CA SOI.
• Custom events are forwarded to CA SOI.

  Note: The CA NSM event management message action can also use the Universal connector if custom events require forwarding to CA SOI.

The Universal connector only forwards events to the SA Manager, which indicates the following:

• The integrated application must call the Universal connector interface.
• It is not possible to get information from the integrated application. For example, you cannot import services from the Universal connector in the Operations Console.
• Because CA SOI cannot get the current status for a CI, the status for the Universal connector CIs might not be current after a CA SOI server restart or in newly created service models.