Unified Service Model › Reconciliation

Reconciliation

Reconciliation is the act of resolving differing property values across multiple CI projections into a single reconciled CI. Reconciliation operates across correlated CIs by using reconciliation formulas to determine property values that take precedence when discrepancies occur.

You can set various reconciliation formulas, including the following:

• First non-null wins
• Majority wins
• Data from specific domain manager wins
• Last in wins (default formula)

Note: For more information about reconciliation, see the Administration Guide.

The following illustration shows the correlation and reconciliation of two ComputerSystem CIs:

This illustration shows three instances of ComputerSystem—one from CA CMDB, one from CA ITCM, and a reconciled instance that CA Catalyst created. Some of the correlation elements overlap with each other and have the same CorrelatedKey value.